Privacy notice

Who is responsible for your information

Iceberg Tobacco Sp. z o.o. is the organisation responsible for the personal information described in this notice. Its manufacturing base is in Poland. The UK website and trade-contact address is Black Swan Yard, London, SE1. UK website and privacy enquiries can be sent to sales@icebergtobacco.co.uk or made by telephone on 020 3633 9299.

Information we may handle

• Your name, business name, email address, business type, expected order volume and enquiry message.
• Technical and security information produced when the website is requested, such as IP address, browser type and server logs.
• An age-confirmation preference stored locally on your device.

The trade form opens your own email application. The website does not maintain a customer account or take payment.

Why we use information

We use enquiry information to respond to you, assess trade opportunities, provide requested product or supply information, and keep a proportionate record of business communications. We use technical information to operate, secure and maintain the website. Our lawful bases may include taking steps at your request before entering a contract, our legitimate interests in responding to business enquiries and protecting the website, and compliance with legal obligations.

Sharing and international processing

Information may be handled by website-hosting, email and professional-service providers where necessary to operate the site or answer an enquiry. It may also be disclosed where required by law. Information may be processed in the UK and European Economic Area. Where a provider processes information elsewhere, appropriate data-protection safeguards should be used.

How long information is kept

Trade correspondence is kept only for as long as reasonably needed for the enquiry, the business relationship and applicable legal or accounting requirements. Security logs are retained according to the hosting provider’s operational schedule. The age preference remains on your device until you clear the website data in your browser.

Your rights

Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction, portability or object to its use. Contact us using the email above. You may also raise a concern with the UK Information Commissioner’s Office.

Changes to this notice

We may update this notice when the website, service providers or applicable requirements change. The latest version will appear on this page.